Head of Health Management Department Lecturer. Gülhan Kalmuk's presentation titled Yeri The Place of Guest Services in Health Management kapsamında within the scope of 1st Guest Services Week Symposium; emphasized that the basic characteristics of the hospital manager, the team structure of the guest services, the duties they are responsible within the hospital, the guest service employees play a critical role in ensuring the satisfaction of the patients and their relatives at all stages from the patient's arrival to the hospital and providing quality and efficient service.
However, it was stated that all team members have mediation functions in performing their jobs effectively and also they have significant effects in reducing financial losses of the institution as they are involved in the initial acceptance phase of all financial records and paperwork. In order to fulfill all of these responsibilities, it is emphasized that guest services employees need multi-faceted education, motivation and feelings of belonging. Based on these, Dr. Kalmuk explained the features that guest services employees should carry in detail and shared his experiences with the audience.
Head of Health Management Department Lecturer. Gülhan Kalmuk made a presentation titled Yeri The Place of Guest Services in Health Management kapsamında within the scope of 1st Guest Services Week Symposium.
Faculty of Economics, Administrative and Social Sciences
